FAQ

Frequently asked questions

How can I change the shop language?


Currently the online shop is only available in English. As the WERA DESIGN products find a new home all around the world, it is the most suitable language. I have decided to focus on one language as it is quite difficult to maintain multiple languages due to some technical challenges. Please don't hesitate to contact me if you need some assistance auf Deutsch (no problem) or Français (please be nice) or Italiano (sorry no chance).




Are the thread and label also sustainable?


Yes! Here is a overview of the materials used in production: Overlock Thread:
100% Organic Cotton from controlled biological cultivation, GOTS-certified

Thread:
100% Organic Cotton from controlled biological cultivation, GOTS-certified

Label:
100% Organic Cotton, GOTS-certified

Size and Care Instructions Label:
100% Organic Cotton

Cord:
100% Organic Cotton from controlled biological cultivation, undyed

Elastic:
66% Polyester, 34% Elastodiene, OEKOTEX Standard 100
Still looking for a supplier with organic super stretchy elastic. You know one? Please let me know!




Can I make a customised order?


Yes! If you can't find the product you are looking for, just let me know and I am happy to make you an individual offer with the current fabrics and patterns.




Who is producing the clothes?


Me! I sew the products myself here in Basel, Switzerland. After ordering the fabrics from European stores and purchasing the patterns from very talented designers (mentioned on each product site), I usually add my own designs and creations to it, to make it as useful, long lasting and stylish as possible.




Why are shipping times so long?


In order to be as sustainable as possible, I try to keep the stocks to a minimum. Most of the products are made to order, this is why the delivery time can be slightly longer. Normally I manage to fulfil the orders before the times listed.




Will the clothes shrink after the first washing?


No! All clothes are prewashed to ensure they maintain their size and shape. Reminder: Always follow the care instructions to enjoy the clothes as long as possible.




Is there any plastic in your packaging?


No! Your order is wrapped safely in recycled paper and then packed inside a compostable plant-based mailer. The little Thank You Card is made from 100% FSC-certified paper.





Any other questions? Please contact me here.